Return Center

How it Works

Select the items to return

Get a refund confirmation

Print your USPS return label

Returns FAQ's

What is the TJB return policy?

Here at The James Brand, we stand by our all of our products. If you purchased a product directly from our online store and you aren't satisfied, simply return it to us unused within 30 days through our returns center on our website. We will issue you a refund once the item has been received and inspected by our returns team.

TJB's Limited Lifetime Warranty

The James Brand guarantees that all of our products are free from manufacturer defects in material and workmanship. This warranty does not cover loss, theft, or damages caused by misuse, abuse, alterations, accidents, neglect, improper sharpening or normal wear and tear. The use of our products outside of their intended purpose is considered abuse and will not be covered by warranty.


  • If you have any TJB product that has stopped performing before its reasonable lifetime (not due to misuse or neglect), please give us a call and we promise to make it right.
  • Like all tools, our knives require proper maintenance to function properly and are subject to normal wear and tear.  Knives and other products put to hard use for extended periods of time may eventually reach the end of their service life and should be retired from use and replaced.

Where can I file a warranty claim?

Does your product have a factory defect?  

Reach out to our Customer Service team directly at customerservice@thejamesbrand.com and we can take care of you.

Do you support international returns? 

Yes! But the customer is responsible for shipping costs. For any further questions, feel free to contact Customerservice@thejamesbrand.com

What items are returnable?

Items that are unused, in their original packaging, purchased in the last 35 days.

What items are non-refundable?

  • Items showing signs of use.
  • Items purchased from the TJB special unit program.
  • Free gifts or promotional items with retail value.

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are received and inspected by our returns team (which can take up to 10 days), you'll be notified about your refund typically within 48 hours.

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